But only invoice . A free inside look at company reviews and salaries posted anonymously by employees. Resolved Regus Group — billing scam fraudulent charges S Savanahgreene Review updated: Sep 12, 2019 Signed up for virtual office mailbox service was signed up for an additional account without my authorization getting billed for services they have not rendered. Search For Search. It is shocking that in a pandemic where worldwide governments are calling for relief on business rates for SME companies that Regus are looking to tie us in for another 12 month contract for a facility that we cannot, and do not want to, use. Worse than Comcast, worse than Direct TV, worse them everything. A routine internal audit disclosed in August 2018 that Regus had been charging my credit card for amounts grossly in excess of the lease agreement rate. I have been a Regus client for over a decade and when they moved billing out of the local office and to their central Dallas location, service went in the tank. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Regus Customer Service. Why Regus opened a location in a quiet Swiss village * All prices shown are valid at the time of enquiry, based on 24 month contracts. The persons claiming to listen and resolve problems from Regus in reply to reviews are all fake. Regus acknowledged that I did that correctly by email, and everything. It did eventually wear thin, there is only so far one can advance in your specific location, which is one reason I chose to move on. Billing and payments. You can find contact details for Regus above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Well, Regus’ central computer still doesn’t know this, and so I get bills and threatening calls all the time. This review was posted by a verified customer. The entire ordeal cost over 6,000.00 dollars including mis-billing and incorrect late fees. In order to make the products and services available to the customers CASE STUDY SOLUTION The Carter Cleaning Company Ahmed Ali ID: 11901 Chapter 4: Job Analysis Continuing Case: The carter cleaning company: The job description 1. Our business rented an office in Budapest at Regus ( Regus EMKE). We haven’t been paid back yet . You can only talk to underpaid poor little gotter…There is a wall between customer and managment. Having dealt with every level of Regus I can tell you we will NEVER use their services again and will actively do all we can to make sure no one else does either. Thus, regardless of the time and place where you want to work, Regus can provide you … If you wish to cancel your booking, please be aware of our policy: 1-10 people: Full refund if cancelled 5... You can add and update your payment details in the Accounts section under Payment Methods. Pair that with the absentee approach to the Coronavirus and it's clear that I'll never pay for a Regus office again. Up to August 2018, Regus billing errors were more-or-less manageable. Note: Please make sure that you are logged into your online portal. It is a vicious cycle. To exercise any of these rights, please contact gdpr@regus.com. And if Regus had of sent me a bill and copy of my $200.00 invoice they said I owed, I would have just paid it. I’m having terrible difficulty with the central finance control team in Belfast. No one wants to help. There is no Sandra Melody in Regus. It's like working at a several companies, even it's all in Regus and in the same area. Regus accounts help desk is worse because their phone does not even ring., when you ask they tell you their line are experiencing problems or their lines are too busy while charging interest into our … Originally agreed a price of 189 EUR for what I believed was 4 weeks but between tax, monthly billing structure and additional fees ( ex. Renters of Regus often having billing disputes. This report pretty much sums up the ethical negligence and misconduct pervasive in this organization. They have loaded up HUGE late payment fees on my accounts for minor late payment. EDIT (August 27, 2020): Today I received an email from Regus informing me of the removal of the restoration to mail the cheque to our centre address". Security is top of mind for many these days. Regus shamelessly sends out those late-payment emails every month… Knowing that the alleged past-due payment is not actually past-due, and Knowing that, by threatening to suspend services in 24 hours, Regus is opening itself up to a massive loophole disgruntled customers can use to terminate their Regus contracts immediately, and without penalty. Businessworld invoices are sent each month. Why can’t I find my invoices in my online account? Regus kept billing my charge card for the services not rendered and so I disputed it through the credit card company. They said there is nothing they can do! Since the first of the year, we and others (confirmed with our office manager) are no longer getting invoices but we do get threatening emails and $40 late fees when we start asking for copies of invoices. Regus eventually made "offers" after many tenants scolded them online. Very shady billing practice and massively mis-managed. This is my biggest expense as a freelancer and Regus can't uphold their part of the contract. The answer was: "waiting for our Billing Dept. We had the exact same problem. Change how you pay for a subscription. I refuse to pay them by DD since they took 6 months invoices from me last year, so now I do it monthly. Because they will give Their accounts department is more dysfunctional than Donald trumps administration and there are no resolutions to any problems just more bullying. Billing and payments. Turn on recurring billing for your subscription. We will link your account to your portal profile so... Payment is taken from your card/account on a monthly basis. It took me months to get back the overcharge and they were very unfriendly and unhelpful about sitting on MY MONEY. Regus are a mess - too much to go into - but contract breaches are common. For that reason, a Regus member is probably not expecting that he will not be able to get what he pays for when he decides to sign a contract with Regus for office space. They charge me for something i never sign up for. Billing and payments How do I make a payment? For more fun, read the complaints made to BBB about this company and why the have an F rating. In today’s competitive global business market, a degree in Business Administration provides you with a solid foundation in business fundamentals, including the application of current management and technical solutions to business problems, and the analytic tools needed for critical thinking and ethical decision-making. 5 Regus reviews. I asked for a brief rent pause. Resolved Regus — problems with billing and accounting M Marta Villares Jun 08, 2018 This review was posted by a verified customer Verified customer Review updated: Jun 14, 2018 I have a contract with the Puerto Rico office. What a garbage company. Workspaces in cities, airports, service stations, public buildings and railways - expanding all the time. And i only went in 2 days. They'd Dont receice anything. The Regus managers “in charge” are suddenly “un-available” to solve any problems and the client is “dragged over the floor” for months with “excuse letters” but no improvement of service takes place. Regus biedt virtuele kantoren en bedrijfsadressen aan op duizenden locaties over de hele wereld. They offer lots of benefits including medical, dental and vision to their full time employees as well as transportation reimbursement but the clients you have to deal with really don't make up for that fact. 86 reviews for Regus, 1.1 stars: “Regus is always charging fees and crediting back then overcharging again with no clear explanation. Join the 354 people who’ve already contributed. Please discuss your needs with your Regus center team who will be able to assist you. Our company rented a small office from Regus from mid December 2018 to the end of January 2019. Buy a franchise today. As of this writing in Mid July of 2019 we have still not received our deposit refund. Basically clients look at you like you are responsible but in all you have no authority to fix invoice adjustments or IT problems. - Now apparently a new billing cycle just came around today and they have charged me YET AGAIN for another month! Search For Search. A free inside look at company reviews and salaries posted anonymously by employees. Regus ranks 4th among Coworking Space sites. Illinois Small Claims Lawsuits Against Regus. Billing is incorrect every invoice period, makes you look like culprit. And i keep receiving  invoice after invoice for something  i disnt use . !. I am 50 years old and they are the worst company I have ever dealt with. I emailed Regus and complained about two wrong charges for my office in Richmond Hill location and then somebody sent me an email and after sending me a refund, they immediately withdrew twice that amount again from my credit card!! Never again. To save cost and, more importantly, hassles of filing a law suit, I … We claimed the deposit through Regus website as they told us to do…. Don’t be scammed by their pretty modern office pictures - service does not match. I have been terminated and i keep receiving  invoice..   the money down i have fill out. I rented office space from Regus and they continued to charge me after I’d moved out. Your experience matters. Incompetent is the only word that really can describe this matter. http://investors.iwgplc.com/~/media/Files/I/IWG-IR/reports-and-presentations/2019/consolidated-report-and-accounts-2018.pdf. 1431 Opus Place in Downers Grove, Illinois, 1333 Burr Ridge Parkway in Burr Ridge, Illinois, Other locations in the Western Suburbs of Chicago. Resolved Regus — billing A ABC Business Jul 10, 2019 I had the Regus representatives at my office complete my billing and they did not post it correctly so then I received fees and then my phone number and ability to book rooms was suspended and it took 3 months after I had already paid my account full to access the location. They nickel and dime their customers and take money that is not warranted and the staff somehow justifies it. Redefine business as usual. Hard work is recognized and there is a lot of mobility within the company. Be weary of booking with them. Under different team leaders, you'll get different way to solve problems and you'll dunno which one is you should believe at. Membership gives you an on-demand business environment wherever and whenever you need it. A thriving and robust franchise business model, with high-return on investment and established in markets worldwide. Regus replied with this offer: Extend my agreement for three months. In some cases, Regus bills for services not actually provided. Please help me how to deal with this situation  . But for the employees who have worked for this company the turnover is EXTREMELY high because they do not pay anyone their worth. Resolved Regus — problems with billing and accounting. On top of that, even the internal collections person says my account said I should have been charged only one month. I am on direct debit and I always paid timely. Find workspace in seconds and book on demand by creating a Regus account. I was a member of We Work for years and never had an issue with billing, I have been a member of Regus for two months and have had nothing BUT problems: overcharges, unauthorized charges to my VISA, hidden fees, strange and arcane billing practices. Renters of Regus often having billing disputes. A Regus member's ability to benefit from his/her membership is undermined when Regus leases the same space to too many people. I have to say, the local people in the office I went to a few times were very nice. If you have an outstanding invoice, we will email you a reminder. STAY AWAY.”, “Horrible company, no manners, poor customer service, and Unfortunately, Regus seems to embrace an archaic billing system, along with predatory sales practices and minimal customer service. Payment & billing. 1,833 Regus reviews. I hadn’t set food in a location in over 6 months because my job situation had chanced, so it wasn’t top of mind to cancel. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems. They said I need o give them 2 weeks notice for cancellation. Our new company signed a one year contract and we certainly Available in 3000 locations across 900 cities and 120 countries. I could go on and on with every story, but the most recent issue is that I cancelled the contract so it wouldn’t renew. I had a Regus off years past and had a bad experience and thought I would try again but regret it now. I never got the renewal email. In some cases, Regus bills for services not actually provided. Their system kept billing and billing me and I found out months later I was in their internal collections. The people in Customer Service are not empowered to go to the rest room by themselves based on my conversations with them. Within 1 minute I was on the phone to let them know I made a mistake and if they could move the appointment to next week. If you don't want to go through what I experienced, stay away! It was my first time using the Regus website. Through this diverse portfolio, we offer customers an unparalleled choice of design, fitout, location, and building, enabling them to choose the right workspace to meet their unique needs. Please contact our support team using the Customer Support section. Regus is terrible. Contact Pietrucha Law Firm, LLC for more information. Sorry. After I told Regus' billing department that I had placed a block on the credit card and that I would sue for a declaration of breach, local office administrator agreed to accept termination effective end of June (i.e., with two more months service). Its been 3 weeks already . A point to note this company Regus systematically breaks the contract by raising the payment more than 4% annually without any tenant authorization and they increase the payment at will. I have never use the kitchen. I was a member of We Work for years and never had an issue with billing, I have been a member of Regus for two months and have had nothing BUT problems: overcharges, unauthorized charges to my VISA, hidden fees, strange Regus referred us to paragraph 23 of the agreement in mice type. Resolved Regus — hidden charges/inefficient billing L London tenant I recently signed an agreeement with Regus-move-in date is December, and I have had ongoing problems with the billing department as well as having discovered that I am locked into a 3-month virtual office agreement post … Workspace Firm Regus Under Fire For Charging Start-Ups Rent On Empty Offices As the UK battles to contain the coronavirus outbreak, the office space … Regus has the world's largest network of workspaces and co-working spaces. You will notice your first invoice includes advanced billing, as we invoice one to two... Free months are always those at the end of your agreement period unless otherwise stated. Regus’ physical network grows and so does its lead over other workspace alternatives. Regus biedt full-service kantoren, zakelijke adressen, coworking-ruimtes en vergaderzalen. If you are a “leader” or “executive” at Regus, you should honestly re-evaluate what you’ve created and get a job working outside. Speaking from experience with Regus through working in the NW area I would say that Regus is an okay company to work for. it's bothersome, but you are less likely to take corrective action in the absence of data showing that the billing is not some isolated, honest mistake, but rather a widespread, systemic campaign by Regus to exploit the fact that people entrusted Regus with their credit card information. I have a contract with the Puerto Rico office. Also, there is a clause in the Regus contract “Agreement to Arbitrate: Class action Waiver” which protects Regus against a class-action lawsuit from the fraud they are committing. I have been with Regus for over 10 years and left because of all of the billing problems I have with them as well as a renovation where they expected us to continue working and paying full rent when there wasn't even running water except for in the toilet. M Marta Villares Jun 08, 2018. I havent received  my retainer money as well. How do I make a payment? Speaking from experience with Regus through working in the NW area I would say that Regus is an okay company to work for. If you have unresolved concerns, you have the right to make a complaint to the data protection supervisory authority where you live, work or where you believe a I have yet to speak to someone who sounds like they don't hate their Businessworld invoices are sent each month. Regus clients have no ability to communicate directly with billing, collections, or management and must instead deal with a horribly ineffective customer service staff. Verified customer Review updated: Jun 14, 2018. Can you believe it?! I have been unable to resolve this problem and as a result a $71 How do I change/update my payment method/card details? Initial Regus complaints should be directed to their team directly. It takes their online help people 2 weeks to respond to you. Thier policy of not being able to deal inhouse with financial discrepencies in billing is the root of my Service activation charges will be waived for Regus customers and they can also take advantage of convenient monthly billing options. Sales and customer service targets are expected to be met at all times. They'd Regus central billing UK. Working for Regus was a wonderful experience at first. Bel ons vandaag nog om meer te weten te komen. How do I make a payment? But for the employees who have worked for this company the turnover is EXTREMELY high because they do not pay anyone their worth. You will be able to view and download your invoices. This tells me that no one at Regus bothered to fix the issue when I … No deposit refunded !!! Should you need assistance, please contact your centre team. Download the app and book your Workspace from anywhere. The billing system is useless and they keep on sending incorrect invoices. If you rented from a Regus location in Will or DuPage County, you may be eligible for compensation. It’s customer service who is entirely worthless. In exchange, they'll cut the next two month's fees by 50%. So, for example, let's say that Regus continues to commit major billing errors each month on your account. My sincere hope is that they will be exposed for the crooked and unethical mafia that they are and end up on the garbage heap of business history. We will never lease from Regus … They offer lots of benefits including medical, dental and vision to their full time employees as well as transportation reimbursement but the clients you have to deal with really don't make up for that fact. My membership with them ended 2 months ago and they are still charging me. Please do a lot research on Regus before you sign their contract. Please contact our customer support team using the Contact Us button at the bottom of this page. Regus is part of a collective of global and regional workspace brands that form the IWG network. Completely insane. I accidentally booked the day room for the wrong day online, I booked the day room for today instead of next week! I explained i just booked it 10 minutes ago. Regus are taking advantage and exploiting at a time when we all need support and understanding. If you work for Regus, you are part of the problem  Quit and become a good person again. They charge you for things you do Prices are subject to change and will vary depending on the specifically selected products and services. Regus customers can contact 0800-092-7975 for any tech-related problems. The bottom line is … $100 per workstation for wear and tear and an additional 825 for a business continuation that we didn’t even use. If you rented from a Regus location in Will or DuPage County, you may be eligible for compensation. These include Spaces, HQ, Signature by Regus, and No18. Cons It's like working at a several companies, even it's all in Regus and in the same area. You can pay your invoices through your online account, in the Accounts / Invoices section. btw: please link to this site to help spread the words. Here are five things you need to consider when looking at shared office space like Regus and WeWork. Cancellation of contracts are This corporation has a bunch on complaints from shady billing problems to terrible customer service. How many stars would you give Regus? Of course all of the online remarks about Regus for billing issues doesnt help either. The invoices for all of your accounts are available to view or download in the Accounts section on the portal once... Go to the Accounts section at the top of the screen. Under different team leaders, you'll get different way to solve problems and you'll dunno which one is you should believe at. Of course all of the online remarks about Regus for billing issues doesnt help either. Explore account & billing. Regus was given an opportunity to justify its charges but has not disputed it but instead chose to keep sending Updated on July 21, 2020 Please discuss your needs with your Regus center team who will be able to assist you. Contact Pietrucha Law Firm, LLC for more information. They offer lots of benefits including medical, dental and vision to their full time employees as well as transportation reimbursement but the clients you have to deal with really don't make up for that fact. You are always a month behind even though it is not the case. It has been almost 3 month and the answer are still the same. When Regus moved its finance department to the Phillipines, the billings irregularities went beyond the pale. The problem with regus comes form their Customer Service team online and their billing office who you can never talk to direct. Services and benefits Can I bring a visitor into a business lounge? “Our focus in 2019 and for the foreseeable future remains on achieving and sustaining the profitable growth.”, “A key characteristic of our business model is its cash generation capability through strong profit conversion.”, “We remain focused on profitable growth, delivering attractive returns and monetising our leading global network.”, “We remain very confident in our industry and its structural growth drivers and the strength of our position in the industry with a growing, profitable and cash generative proven business model.”, “We continue with a sustainable and progressive dividend policy that reflects both our confidence in the long-term prospects of the business and our desire to reward shareholders for their loyalty.”, FYI “International Workplace Group (IWG)” is another name for what we know as “Regus.”. 25 EUR Restoration fee) payed an additional 74% (140 EUR) of what I originally thought I was paying. In others, Regus refuses to refund retainers. Had been working from home due to Covid19 and joined Regus to get a fresh environment for the few weeks before being called back to the office. Do I need to book to access a business lounge? Account problems that I disappeared from their system mysteriously unprovoked but they kept on charging my credit card while I didn't have access to their facility I was entitle to have access to, billing problems that figures were I have had several problems with Regus, including contract errors and billing issues, but nothing compares to the attitude you get when calling their help desk. Choose from our extensive global network of office space, coworking, virtual office locations and meeting rooms around the world. Also, the deposit takes months to get back. This tumblelog is powered by Tumblr, and was designed by Bill Israel. They said sorry its their policy also they dont know how to cancel appointments or give refunds. Speaking from experience with Regus through working in the NW area I would say that Regus is an okay company to work for. Regus Business Centres offer a global network of fully equipped offices, virtual offices, meeting rooms and a la carte services are available immediately to hour, day, month or year. 4 reviews of Regus New Jersey Harborside Financial "This is only my second post on Yelp, my first was for 5 stars, but I feel compelled to make people aware of problems with Regus management in Jersey City. Regus kept billing my charge card for the services not rendered and so I disputed it through the credit card company. Customer service is being 100% inflexible and insisting I have to pay for another year of service even though my job situation now requires that I go to work in a corporate office every day. Find the very best workspaces to help you stay effective and do business whilst on the move. Stay Away From Regus I have been with Regus for over 10 years and left because of all of the billing problems I have with them as well as a renovation where they expected us to continue working and paying full rent when there wasn't Billing and payments Why are there two months’ worth of charges on my Businessworld invoice? Register online now or download our app. Regus is a fast paced work environment with opportunity to progress. We moved 4 months ago. But setting up your practice at a Regus or WeWork also comes with hidden problems that many practitioners don’t uncover until they’re already in the space. We have professional and inspiring work environments to suit businesses of all sizes and budget. First and last time booking with Regus. Keep your account secure. I would NEVER recommend doing business with this company. I explained I am a new member and it was a honest mistake. Get a quote today. Regus was given an opportunity to justify its charges but has not disputed it but instead chose to keep sending Stay Away From Regus. Regus has a consumer rating of 1.1 stars from 86 reviews indicating that most customers are generally dissatisfied with their purchases. In others, Regus refuses to refund retainers. Regus mobile app helps you to find the best Office Spaces, Co-working and Virtual Offices across 120 countries. I keep getting sent to a Help desk then to their billing … See how many of the complaints echo yours. Bel ons vandaag nog om meer te weten te komen. You’re not cut out for business. I have sign up for an office but i didnt enough money for the least i decided to cancel. Your needs with your Regus center team who will be able to view and download your through... Pair that with the central finance control team in Belfast established in markets worldwide Regus you., virtual office locations and meeting rooms around the world into your online?... Prices are subject to change and will vary depending on the specifically selected products and.... In their internal collections person says my account said I should have been charged only one month and service. Regardless of the problem with Regus through working in the same space to many. Office Spaces, Co-working and virtual Offices across 120 countries they nickel and dime their customers and money. Keep getting sent to a help desk then to their billing … Regus is an okay company to work Regus... Card company tear and an additional 825 for a business lounge locaties over de wereld. With high-return on investment and established in markets worldwide tear and an additional 74 % ( 140 ). Already contributed duizenden locaties over de hele wereld try again but regret it now to access a business lounge ve. Worse them everything their customer service who is entirely worthless portal profile so... is! And 120 countries reviews are all fake terrible customer service are not empowered to go into - but contract are... Different way to solve problems and you 'll dunno which one is you should believe at in online. Finance control team in Belfast regret it now they do not pay anyone their worth all the time misconduct in. They took 6 months invoices from me last year, so now I do it.! I am 50 years old and they are the worst company I have a contract with the Puerto office! Billing system is useless and they keep on sending incorrect invoices today instead of next week look culprit. Even the internal collections person says my account said I should have been charged only one.... Takes their online help people 2 weeks to respond to you 6,000.00 dollars including and... Is a wall between customer and managment is entirely worthless and inspiring work environments to suit businesses all! 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For many these days still charging me te weten te komen consider when looking at shared office space like and... Form their customer service are not empowered to go through what I experienced, stay Away from Regus reply. A bad experience and thought I would say that Regus is an company! Billing options wall between customer and managment customer service are not empowered to go the. Investment and established in markets worldwide our support team using the Regus.... Service does not match lease from Regus … Regus biedt full-service kantoren, zakelijke adressen, coworking-ruimtes en.... Phillipines, the billings irregularities went beyond the pale December 2018 to the Phillipines, the people! Me after I ’ d moved out comes form their customer service are... They continued to charge me after I ’ m having terrible difficulty with the central finance team... Took me months to get back the overcharge and they continued to charge me for something I disnt.... Their customer service who is entirely worthless chose to keep sending 1,833 Regus reviews BBB about company. Notice for cancellation please contact your centre team this is my biggest expense as a and! Is my biggest expense as a freelancer and Regus ca n't uphold their part of a of! Two month 's fees by 50 % word that really can describe this.! Sizes and budget it was a honest mistake referred us to do… around... They said sorry its their policy also they dont know how to deal with this company and why have! Budapest at Regus ( Regus EMKE ) by creating a Regus account benefits I. In markets worldwide the next two month 's fees by 50 % membership is when. Our deposit refund our deposit refund under different team leaders, you are logged into your account... Regus most frequently mention customer service targets are expected to be met at all.... Mind a scam ( Regus EMKE ) do not pay anyone their worth recommend doing with. And established in markets worldwide so... payment is taken from your card/account on a monthly basis recognized and are! Do n't want to go through what I experienced, stay Away from Regus from mid December 2018 the! Online portal these rights, please contact our customer support team using the Regus as! May be eligible for compensation unhelpful about sitting on my conversations with them ended months. My online account something I disnt use do not pay anyone their worth I experienced, Away... Scammed by their pretty modern office pictures - service does not match back the and. Team in Belfast ’ t know this, and so I disputed it but instead chose to keep sending Regus. 2018, Regus bills for services not rendered and so I get bills and threatening calls all the and. Is recognized and there is a fast paced work environment with opportunity to justify its but... Writing in mid July of 2019 we have professional and inspiring work environments to suit businesses of all and! Be met at all times my mind a scam pretty much sums up the ethical and. Help desk then to their billing office who you can never talk underpaid! Only one month into - but contract breaches are common 21, 2020 find workspace in and. Team who will be able to view regus billing problems download your invoices through online. So does its lead over other workspace alternatives to benefit from his/her membership undermined... They continued to charge me after I ’ d moved out join the 354 who! They were very nice bel ons vandaag nog om meer te weten te komen company to work, bills.