Knowledge Management Knowledge Management Presentation 1. Our programmers set up one-of-a-kind powerpoint templates for knowledge management aimed at capturing the interest of your customers while mixing it with easy to navigate interfaces incorporating … At the right of the model is the information that would be found in the knowledge repository at Accenture. The IDeA knowledge management strategy team wishes to thank the following organisations and colleagues for their help, support and interest in KM, which has allowed the team to develop their knowledge and experience in using KM tools and techniques and produce this handbook. knowledge management ... Information Technology Is a Tool for Knowledge Management in Libraries. Overview of knowledge management systems and applicable technologies. Download Knowledge Management PowerPoint templates (ppt) and Google Slides themes to create awesome presentations. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Table 1: IT Functions Functionality Technology Communication Coordination Group process support Storage and Retrieval Browsing Presentation Schnepf says PPT is very relevant to successful knowledge management. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. manner that is useful to end users knowledge management involves blending a companys internal and external information and turning it into actionable knowledge via a technology platform ; DiMattia, Susan and Oder, Norman (1997) 13 Organisational KM. “Consulting firms sell their expertise and experience to customers.” Therefore, knowledge management is very “critical” to consulting firms (Kim & Trimi, 2007).Accenture (formerly Arthur Anderson Consulting) is a management consulting firm that has a highly developed knowledge management system in place. This framework “… acknowledges non-task-oriented aspects of knowledge management such as culturalfactors… linking knowledge management to strategic business objectives… and the need to include feedback loops for responding to changes inthe knowledge management environment” (Rubenstein-Montano, B. et al., 2001).If an organization does not focus on knowledge creation and on creating repositories to store their knowledge, then they risk losing their market share and revenue from lost time while employees search for information that they need in order to complete their assigned tasks. Table 1 provides a list of such functions and the IT that supports each function. You can change your ad preferences anytime. Purpose – To consider the role of technology in knowledge management in organizations, both actual and desired. There are two types of tacit knowledge.The first one is procedural knowledge which is the “…knowledge of how to do things, how to make decisions, how to diagnose and how to prescribe.” The second type is declarative knowledge which is “… descriptive knowledge or knowing ‘what’ as opposed to knowing ‘how.’”(Dalkir, 2005). Therefore, it would be beneficial for them to implement a knowledge management system. They have more than 186,000 employees and is located in more than 200 cities in 52 countries. See our User Agreement and Privacy Policy. See our Privacy Policy and User Agreement for details. What is Knowledge Management (KM) quot;Knowledge Management is the discipline of enabling individuals, teams and entire organizations to collectively and systematically create, share and apply knowledge, to better achieve their objectives.quot; Ron Young, CEO/CKO Knowledge … A centralized/codified approach is “… knowledge [that] is codified and stored in the knowledge base of an organization. Looks like you’ve clipped this slide to already. The knowledge … There are several different types of community of practice groups. Then the stored knowledge can be accessed and reused easily by anyone in the organization. This is a ten stage process. This is a knowledge management technologies ppt powerpoint guide. Clipping is a handy way to collect important slides you want to go back to later. This completely editable presentation will not only let you represent the basic structure of a knowledge management system, the flow and communication involved, but will also let you provide an in-depth introspection of the system professionally. Accenture’s knowledge management “… strategy focuses on [the] central management of knowledge that relies on the codification and re-use of knowledge (70%), and also in a de-central management of knowledge that relies on networks of individuals and on individual’s experience to solve client problems” (Grolik et al, p. 11).Accenture uses a “centralized/codified” strategy. Accenture’s net revenue for fiscal year 2008 was 23.29 billion dollars.Their clients “include 96 of the Fortune Global 100 and more than three-quarters of the Fortune Global 500”(Taylor, 2009). Knowledge Management, Business Intelligence & Business Analytics - Managemen... Law Firm Knowledge Management, An Introduction, Knowledge management and business intelligence, No public clipboards found for this slide. Management Knowledge Deciding For The Future - The Post graduate diploma in business management gives inroads to the understanding of how to manage any company or an enterprise at a … In this paper we address the technological aspect; specifically, we survey the tools available to support different knowledge management … • Enhance communication and use of appropriate technology toward knowledge management • Promote standardization of tools at both programmatic level and targeted K product sharing • Promote documentation and sharing of transformational impact. Dr. Elijah Ezendu “… They are typically defined as a function of some common focal points such as: A work-related function or process such as production, distribution, marketing, sales or customer service A recurring or nagging problem situated in a process or function, and/or A topic such as technology, knowledge retention or innovation (Dalkir, 2005), Community of Practice groups will contain: Member generated content Member-to-member interaction Events, and Outreach(Dalkir, 2005), There are a number of roles in a community of practice group that must be filled in order for the group to be successful.Champion – “The champion ensures support at the highest level, communicates the purpose, promotes the community, and ensures impact.”Sponsor – “The sponsor serves as the bridge between the group and the rest of the formal organization…”Facilitator – The facilitator ensures that everyone in the group participates, organizes events and administer all communications.Practice Leader – The practice leader “… provides thought leadership for the practice…, and validates innovation and best practices…”Knowledge Support Center – These members “… ensure clarity and lack of duplication of information….” They also “…filter knowledge and requests for help.” (Dalkir, 2005), Some tools that help capture knowledge are: Data Mining Content Management Tools GroupWare Blogs, and Wikis(Dalkir, 2005). The emphasis is on capturing existing knowledge and reusing it” (Kim & Trimi, 2007). 0-14 Classification of Knowledge Management Systems ... PowerPoint Presentation … This is a book that deals with a very specific part of knowledge management (KM), namely knowledge retention (KR). You can change your ad preferences anytime. See our User Agreement and Privacy Policy. Also, when we interact with other people, we obtain the information that we needed, but we also obtain the knowledge of where it is stored, “…how to reformulate our question or query, whether we were on the right track, and where we strayed.”Technology is another way people find information. • Local e-government National Knowledge Management … PhD, DocM, MBA, CWM, CBDA, CMA, MPM, PME, CSOL, CCIP, CMC, CMgr. In order to deliver service successfully, it is necessary that knowledge … Knowledge Management Technology Technology has long been an enabler for Knowledge Management. If you continue browsing the site, you agree to the use of cookies on this website. Their focus was on a “… set of core capabilities related to a document repository, expertise directory, topic area and search functionality.”Some “… key insights that drove the overall design were: Search quality is the most important aspect of the infrastructure Topic pages are very important for providing context to users who do not immediately find what they need or who are seeking a broader range of content about a subject, and Collaborated capabilities… for those who can’t find what they need or are working in an area that requires expertise. “Knowledge Management Systems (KMS) are technologies that support Knowledge Management (KM) in organizations, specifically - knowledge generation, codification, and transfer.” - Ruggles R, Tools for Knowledge Management 10. Knowledge management systems (KMS): the synergy between social/structural mechanisms and latest technologies. The template set is an assembly of multiple PPT slides … PRESENTATION OUTLINES
History, definition of concepts, and the antecedents of KM
The legacy and current state of the art of KM: an overview
The elements of a KM Initiative
The importance of KM for competitive edge in the K-economy
The evolution of KM
Information management and KM
Explicit Knowledge… Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. For management consulting firms, their “core product” is knowledge. We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. sharing best practices.”“Texas Instruments generated 1.5 billion in annual increased fabrication capacity by comparing and transferring best practices among its 13 fabrication plants.”Scandia “… leveraged internal know-how to dramatically reduce start-up time for new ventures to seven months.” The industry average is seven years.Arthur Andersen (Accenture) “… has improved their quality of service, helped lower research costs, and shortened delivery time.”(O’Dell, 1999), Data is the first blocks of knowledge management.Data can be defined as “…numbers, characters or objects.” They are “objective facts that don’t have any meaning.An example of this would be an excel spreadsheet.Information is created when data is “organized” and given “… purpose or intelligence resulting from the assembly, analysis or summary of data into a meaningful form.”Knowledge is created “… through the understanding and awareness of information.” (Heinrichs & Lim, 2008). KM Objective 2: Enhancing the translation of knowledge … Technology… FIMC, FCIM, FCCM, FIIAN, FBDI, FAAFM, FSSM, MIMIS, MIAP, MITD, ACIArb, ACIPM, Characteristics of Good Knowledge Management … Knowledge can be captured from individuals or groups.Some ways to capture tacit knowledge are by: Interviewing experts Learning by being told Learning by observation Learning from others Ad hoc sessions Road Maps Learning histories Action learning E-Learning(Dalkir, 2005). Free + Easy to edit + Professional + Lots backgrounds. A knowledge repository is an intranet or portal “… of some kind that serves to preserve, manage, and leverage organizational memory” (Dalkir, 2005).In 2004, Accenture began to use Microsoft SharePoint as their knowledge repository. Some technology sources are: E-mail groups Discussion groups Shared virtual workspace interactions Community Yellow Pages, and Community of practice groups (otherwise known as CoP’s) (Dalkir, 2005). Traditional benefits are well known by most organisations.These include: 1. better use of existing resources 2. increased productivity and consistency 3. establishment of best practices 4. creation of institutional memory 5. team retention 6. faster learning curves 7. competitive advantage 8. capacity to replicat… Knowledge Management 2. (Meister & Davenport, 2005), There are many definitions that define what knowledge management is.My personal favorite is by Ron Young who is the CEO/CKO of Knowledge Associates International.He states that “Knowledge Management is the discipline of enabling individuals, teams and entireorganizations to collectively and systematically create, share and apply knowledge, to better achieve their objectives.”(Knowledge-Management-Online.com), The types of documents found within the Accenture knowledge repository are: Contributions and Accenture Developed ContentSome examples of these are: “program/project execution material, engagement profiles, alliance/vendor profiles, marketing and selling tools (such as credentials and client experience) and methods” Discussion Postings Expert Profiles Topic Pages which are “managed pages that provide overviews of key strategic areas including offerings & assets” Learning Assets which are “courses” Methods Assets Portal Content which are “… internal processes and communications” Externally Purchased Content, and Other External Contentwhich is “anything accessed externally via the internet”(Meister & Davenport, 2005), This is Accenture’s User Request Model. This is a shortened version of “Knowledge management through technology strategy: implications for competitiveness”, which originally appeared in Journal of Manufacturing Technology Management, … A knowledge management system is any technology that is used to store and manage knowledge - essentially, a tool to oversee knowledge management. Browse presentation. 34 K NOWLEDGE BRIDGE  Knowledge bridge is the connection that a KM expert builds between the business processes and the technological, … (O’Dell, 1999), “Chevron reduced its operating cost structure by more than 2 billion in the last seven years due to…. Knowledge ManagementBy Kathleen Reaume3/9/2009, “Other people are the preferred source of information…” because it is often faster to find information when you ask someone. ... knowledge brokers and so on. If you continue browsing the site, you agree to the use of cookies on this website. (PPT) Knowledge Management Processes and Systems | Israr Raja - Academia.edu Academia.edu is a platform for academics to share research papers. No public clipboards found for this slide. The knowledge management framework at Accenture is:AcquireCreateSynthesizeShareUse to Achieve Organizational Goals, andEnvironment Conductive to Knowledge Sharing (Rubenstein-Montano, B. et al., 2001)Accenture uses a descriptive framework. This model follows the path that a user at Accenture would take in order to find the right content. Now customize the name of a clipboard to store your clips. Knowledge Management … We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. A community of practice group is “a group of people, along with their shared resources and dynamic relationships, who assemble to make use of shared knowledge, in order to enhance learning and create a shared value for the group” (Dalkir, 2005). If you continue browsing the site, you agree to the use of cookies on this website. The stages in this process are extranets, groupware, document management, web conferencing, knowledge refinement, data warehouse, decision system, workflow, intranets, kaca, knowledge management. Management Knowledge Deciding For The Future - The Post graduate diploma in business management gives inroads to the understanding of how to manage any company or an enterprise at a basic level … 1. This presentation describes, knowledge management, process of knowledge management, Models of knowledge management, Benefits of knowledge management. knowledge management ppt - Free download as Powerpoint Presentation (.ppt / .pptx), PDF File (.pdf), Text File (.txt) or view presentation slides online. Information Technology and Knowledge Management IT provides a number of functionalities that may enable knowledge management. There are two different sets of benefits associated with good knowledge management: traditional benefits and connectivity benefits. People, Process, Technology in Knowledge Management Knowledge management is the efficient handling of information and resources within an organization. (Meister & Davenport, 2005). Now customize the name of a clipboard to store your clips. There are many benefits of implementing a knowledge management system.A knowledge management system will reduce “…the time-to-market” for a product or service.Also, knowledge management will help in designing and commercializing new products more quickly and successfully. • • Knowledge management is responsible for maintaining the service knowledge management system (SKMS), which represents the total body of knowledge within the service management organization. Some of the key technologies … Looks like you’ve clipped this slide to already. You can apply the people, process, technology framework to it. KR is a discipline concerned with the managerial initiatives focused on assessing and retaining the most critical knowledge … However, a successful knowledge management system also taps into the underlying goals of KM: codifying knowledge, retrieving knowledge… The first type is explicit which is defined as information that has been written down or codified.An example of this would be an excel spreadsheet which has been analyzed and codified or a word document.The second type is tacit which is defined as information that is stored inside a person’s mind.“Typically, the more tacit knowledge is, the more valuable it tends to be” (Dalkir, 2005).An example of tacit information is an employee’s expertise. KNOWLEDGE MANAGEMENT 34. technology. Clipping is a handy way to collect important slides you want to go back to later. Knowledge Networking: Succeeding with Collaborative Technologies This presentation reviews the contribution of information and communications technology to effective knowledge management … Knowledge management will result in increased revenue, retained market share and expanding profit margins for an organization. System & Technology Knowledge management has various components and multiple aspects such as socio-cultural, organizational, and technological. Knowledge Management @ Accenture Team 3 Katia Arrus Jonathan Hayes Cristian Orellana Jay Bashucky Suresh Jayaraman Agenda Case Introduction Theoretical Background of ... – A free PowerPoint PPT presentation … John Bordeaux, associate partner in social knowledge management at IBM Global Business Services, thinks that augmented cognition—human cognition augmented by computers and smart technology… If you continue browsing the site, you agree to the use of cookies on this website. Accenture has identified five critical goals for their knowledge management program.They are: Fostering and sustaining a knowledge sharing culture Improving the time to competency for new hires Enabling and enhancing their sales capability Ensuring and improving the ROI for KM, and Improving margins and delivered quality on client engagements( Meister & Davenport, 2005). See our Privacy Policy and User Agreement for details. There are two types of information. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. “The process of extracting, transforming and transferring expertise from a knowledge source…” is defined as knowledge acquisition” (Dalkir, 2005).In this process, “tacit knowledge is captured or elicited and explicit knowledge is organized or coded.” The next step in the process is the sharing of knowledge and “dissemination” of knowledge (Dalkir, 2005 77). 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